What we collect when you browse this site or send an enquiry — and what we never do with it.
We collect the details you type into our enquiry form so we can quote you. We use Google Analytics to understand which pages buyers find useful, and you can decline that. We do not sell, rent or trade personal data, and we do not run advertising trackers.
MilaCooler is a phone cooler manufacturer and wholesale supplier based in Shenzhen, Guangdong, China. For any question about this policy or about data we hold on you, write to newhelencai17@gmail.com or message WhatsApp. We reply within one business day.
Enquiry details you give us. When you submit the form on our contact page we receive your name, company, country or region, email, WhatsApp number, business type, product of interest, estimated quantity and any message you write. This is the minimum needed to prepare a quotation and to ship an order, and it is the only way we learn who you are.
Technical information. Like any website, our hosting provider records standard request data: IP address, browser type, referring page and the time of the request. This is used for security, abuse prevention and aggregate traffic counts.
Analytics data. If you accept the cookie notice, Google Analytics 4 records which pages you visit, how long you stay and which links you click, together with approximate location (country or city level) and device type. We use it to see which product pages and articles buyers actually read. It is not used to identify you personally.
Visitors in the EU, UK and Switzerland see a cookie notice on their first visit, and no analytics cookie is set until they choose Accept. If they choose Decline, analytics runs in a cookieless mode: page views are counted in aggregate, but nothing is stored on the device.
Visitors outside those regions receive analytics cookies by default, which is permitted where we
operate, and the same notice can be used to switch them off. Either way the cookies are first-party
(_ga and _ga_<ID>), last up to 14 months, and are used only for
aggregate reporting.
Change my cookie choice — this clears the stored preference and reloads the page so the notice appears again. You can also install the Google Analytics opt-out add-on.
We keep the list short, and each provider only receives what it needs to do its job:
Because these providers are based outside the EU and UK, your data may be transferred internationally. The transfers rely on standard contractual clauses or an equivalent safeguard. We do not sell, rent or trade personal data to anyone, and we do not share it with advertising networks.
Enquiries are kept for 24 months from the last contact, so that a buyer who returns a year later still gets consistent pricing and specifications. If an order follows, commercial records such as invoices and shipping documents are kept as long as tax and customs rules require. Analytics data expires after 14 months. You can ask us to delete your enquiry earlier — see below.
Wherever you are based, you can ask us to show you the data we hold about you, correct it, delete it, or stop using it for a particular purpose. If you are in the EU or UK you also have the right to data portability and to lodge a complaint with your local supervisory authority; if you are in California you have the right to know, delete and opt out of any sale of personal information — we do not sell it, so there is nothing to opt out of.
Send the request to newhelencai17@gmail.com from the address you used to contact us, or tell us your enquiry reference. We answer within 30 days. Deleting your enquiry does not cancel an order already in production, but it does stop all marketing follow-up.
This site sells wholesale components to businesses and is not directed at children under 16; we do not knowingly collect their data. If this policy changes materially we will update the date at the top of this page, and any change applies from that date. Questions about anything here are welcome before you send an enquiry — ask us first rather than afterwards.